FAQ

What are your opening times?

The Practice

We are open Monday to Friday, 8:00am to 12:30pm and 1:30pm to 6:00pm.
(We are closed for lunch between 12:30pm and 1:30pm).

The Pharmacy

Tel: 0141 531 9240
Monday to Friday 9am to 6pm.

Treatment Room

Tel: 0141 531 9214
Opens 8:45am to 12:45pm.
(Closed for lunch between 12:45pm to 2pm).
Monday,Wednesday and Thursday close at 5:15pm.
Tuesday and Friday close at 4:15pm.

How to I register with the Practice?

If you wish to register with the our Practice, you must attend in person at the reception desk. The registration desk is open between 8:00am to12:30pm and 1:30pm to 5:00pm. Please allow at least 15 minutes so that you can complete all your registration details. You will then be offered the first available appointment to see a Doctor. Your acceptance to be included on to the Practice list is at the discretion of the Doctor, and you must also meet the NHS entitlement criteria. If the GP is unable to accept you on to the Practice list you will be given a reason why your request to register has been declined. 

How do I request a House Call?

These are for people who are too ill or frail to attend the Practice. If you are unable to come to the Surgery, please call  0141 531 9570. You must give the receptionist as much information as you can, this is very helpful to the Doctor so he/she can assess the nature of your condition. The receptionist will pass these details to the Doctor who is on call. The Doctor will then contact you to discuss your request. It is important that you give the receptionist your contact number. 

Please help us by requesting any house calls before 10:00am.

How do I make an appointment?

You can do this by either phoning the appointments line on 0141 531 9570 or in person at the reception desk.

We offer:

  • Pre-booked appointments whereby you can book an appointment up to 4 weeks in advance to see most Doctors
  • Telephone consultations, you can request a telephone consultation if you prefer the Doctor , to contact you at a specific time to discuss your health concerns
  • On the day appointments, if you wish to be seen on that day, then you can phone at 8:00am for a morning appointment, or after 11:00am for an afternoon appointment
  • If the appointments are full, and you feel that you have a medical condition that cannot wait, until the following morning or /afternoon then you will be given a time to attend by the receptionists to see a Doctor

Why is the appointment line always busy, this is very frustrating as sometimes it can take me a while before my call is connected ?

This is due to the high volume of calls that the reception staff process - staff handle calls for a combined number of 12,500 patients. Patients and non-patients select the appointment option for information not related to appointments. Therefore these lines are very busy with unnecessary calls. Although several staff can answer calls at the same time, some patient's take longer to arrange their appointments. This delays the connect time for patients requiring appointments. We no longer operate a phone queuing system as patients were unhappy at being held in a queue or obtaining the engaged tone.

Please remember the number of appointments available that the receptionist can allocate are decided by the Doctors. If the appointements have been allocated for that day you will be advised to call again. Please do not blame the receptionist. If you feel that your medical problem cannot wait, and needs to be treated as a matter of urgency, then please let the receptionist know. This especially important for children.

Please note non-urgent requests such as completion of forms, letters and sick-lines are not classified as an emergency. In these situations you must wait for the next available appointment.

During peak call times it will take longer to connect to the service you require. This is especially true after weekends and public holidays. We apologise for any inconvenience caused. Your patience is very much appreciated. The reception staff always attempt to answer calls as quickly they can.

Can two or more people use one appointment to see the Doctor?

No, when you arrange your appointment it is only for you, if you wish an appointment for another family member you must ask for another appointment to see the Doctor.

What happens if I am late for my appointment with the Doctor or Nurse?

If you are late you will only be seen at the discretion of Doctor or Nurse. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Can I arrange my appointments online?

No, appointments can only be arranged by contacting the Practice, as described above. 

Why can't I see my Doctor of choice sooner?

This is because either your Doctor of choice is on holiday or absent due to ill health, or more frequently some Doctors may have a higher demand rate from some patients to be seen by that Doctor.

I want to leave a message for my Doctor or the Nurse?

You can do this by dialing the results and enquiry line, leave your message with the receptionists and she will then pass this to the Doctor/Nurse. Depending on your request the Doctor or the receptionists will return your call.

How to I arrange an appointment to see the Nurse?

You can do this either by phoning the appointment line on 0141 531 9570 or in person at the reception desk you can pre-book a Nurses appointment up to eight weeks in advance if you wish.

Do I need an appointment to request medication that is not on repeat? (Special Request)

(Please refer to question further down)
Can I request medication that is not on my repeat list?

What can the nurse see me for?

The nurse can see you for any of these conditions and services.

  • Diabetes
  • Stroke
  • Heart
  • Asthma
  • Chronic Obstructive Airways Disease(Chest problems)
  • Blood Pressure
  • Epilepsy
  • Family Planning
  • Sexual Health
  • Cervical Screening
  • Minor Surgery
  • Vaccinations
  • General lifestyle advice
  • Taking blood samples
  • Travel

How do I arrange vaccinations for my holidays?

Please allow at least 6 weeks before you travel, this will ensure that as far as possible you will be fully inoculated before travelling. You will be asked to complete a form, once this has been completed and given to the receptionist you will be given a date to collect a prescription for your vaccinations, and the receptionist will advise you when your vaccination(s) will be administered by the nurse. It is very important that you complete as much information as possible on the form, you must include your telephone number so the Doctor or Nurse can contact you if they require more information. Travel clinics are nurse lead, please do not arrange an appointment with the Doctor in relation to travel, unless this has been specially arranged for you at the reception desk.

How do I request information regarding my vaccinations?

Please request this in writing, and address this to the Practice Nurse C Wing, Woodside Health Centre Barr Street Glasgow G20 7LR enclosing a cheque for £10.00 made payable to Dr Webster and Partners. We charge a fee for this service as our Practice Nurse has to check your medical records for this information. Clerical staff are not permitted to provide this information as they are not qualified to provide a detailed vaccination history for you. It can normally take seven to ten working days to complete your request. Requests must be submitted in writing, so we have a signed request by you for our records.

Please note e-mail requests are not acceptable. For medico-legal reasons we require a signed mandate by the patient for our records.

How do I request a Repeat Prescription?

You can do this by:

  • Phoning our voice mail service on: 0141 531 9570
  • Sending in your request via post with a Self-Addressed envelope
  • Via fax on: 0141 531 9572
  • In person, and leaving your request in our Prescription mail box
  • By e-mail request using the pro-forma on this web site

How long must I wait for my Prescription?

Your repeat prescription will be available for collection after two full working days. For example requests made after 6pm, weekends or a public holiday, are actioned by the staff on the next working day, i.e. ordered Saturday, next working day Monday, your prescription will be ready by Wednesday.

Can I request medication that is not on my repeat list?

No - Acute or special requests (i.e. items not on your repeat medication record) should be made by contacting the practice directly, and not via the website. You can request your acute or special request using the following methods: prescription voicemail service, in writing, by fax or in person.

If this has not been approved then the receptionist will let you know when you uplift your repeat items, or you maybe contacted by the staff. If your request has not been approved, the Doctor may ask you to arrange an appointment to see him/her to discuss your request further. Please do not use S.A.E. for special medication requests as these may be declined.

Are there Breast Feeding & Baby Changing facilities?

Yes, these are located as you enter the building next to the patient toilets.

Where can I obtain HC2 certificate?

(this is for people who are entitled to full help with NHS charges which includes free NHS prescriptions).
  • By calling 0845 610 1110 .
  • At your local dental surgery.
  • Download HC2 Leaflet

How can I contact the Health Visitor?

You can do this by phoning  0141 531 9216.

How can I contact the District Nurse?

You can do this by phoning 0141 531 9234.

Can I pay for my Doctors private report or letter that I have requested by switch?

No, we do not have payment facilities for credit/debit cards. The Practice can only accept Cash or Cheques.

How to I make a complaint?

If we are unable to resolve your complaint when you attend the Practice, then you can place this in writing and address this for the attention of the Practice Manager. We will acknowledge your letter, fully investigate your complaint and reply to your letter within 10 working days. You can also arrange an appointment to discuss the matter further with the Practice Manager.

Can I e-mail the practice concerning my medical conditions, or requesting information about my medical records?

We are unable to enter into any communications of a medical nature this is to protect patient confidentiality. For medico-legal reasons we require a signed mandate by the patient in relation to any information held concerning their medical records. 

How do I access and get to see my Medical Records?

Please place this in writing to the Practice Manager, who will then contact you and explain our procedure. Please bring at least two forms of identification with you. 

How long must I wait before I can collect a letter that the GP has agreed to write for me?

Please allow at least five working days before collecting your letter or two working days for any forms that you require your GP to complete.