We are open Monday to Friday, 8:00am to 12:30pm and 1:30pm to 6:00pm.
(We are closed for lunch between 12:30pm and 1:30pm).
Tel: 0141 531 9240
Monday to Friday 9am to 6pm.
Tel: 0141 531 9214
Opens 8:45am to 12:45pm.
(Closed for lunch between 12:45pm to 2pm).
Monday,Wednesday and Thursday close at 5:15pm.
Tuesday and Friday close at 4:15pm.
If you wish to register with the our Practice, you must attend in person at the reception desk. The registration desk is open between 8:00am to12:30pm and 1:30pm to 5:00pm. Please allow at least 15 minutes so that you can complete all your registration details. You will then be offered the first available appointment to see a Doctor. Your acceptance to be included on to the Practice list is at the discretion of the Doctor, and you must also meet the NHS entitlement criteria. If the GP is unable to accept you on to the Practice list you will be given a reason why your request to register has been declined.
These are for people who are too ill or frail to attend the Practice. If you are unable to come to the Surgery, please call 0141 531 9570. You must give the receptionist as much information as you can, this is very helpful to the Doctor so he/she can assess the nature of your condition. The receptionist will pass these details to the Doctor who is on call. The Doctor will then contact you to discuss your request. It is important that you give the receptionist your contact number.
Please help us by requesting any house calls before 10:00am.
You can do this by either phoning the appointments line on 0141 531 9570 or in person at the reception desk.
This is due to the high volume of calls that the reception staff process - staff handle calls for a combined number of 12,500 patients. Patients and non-patients select the appointment option for information not related to appointments. Therefore these lines are very busy with unnecessary calls. Although several staff can answer calls at the same time, some patient's take longer to arrange their appointments. This delays the connect time for patients requiring appointments. We no longer operate a phone queuing system as patients were unhappy at being held in a queue or obtaining the engaged tone.
Please remember the number of appointments available that the receptionist can allocate are decided by the Doctors. If the appointements have been allocated for that day you will be advised to call again. Please do not blame the receptionist. If you feel that your medical problem cannot wait, and needs to be treated as a matter of urgency, then please let the receptionist know. This especially important for children.
Please note non-urgent requests such as completion of forms, letters and sick-lines are not classified as an emergency. In these situations you must wait for the next available appointment.
During peak call times it will take longer to connect to the service you require. This is especially true after weekends and public holidays. We apologise for any inconvenience caused. Your patience is very much appreciated. The reception staff always attempt to answer calls as quickly they can.
No, when you arrange your appointment it is only for you, if you wish an appointment for another family member you must ask for another appointment to see the Doctor.
If you are late you will only be seen at the discretion of Doctor or Nurse. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
This is because either your Doctor of choice is on holiday or absent due to ill health, or more frequently some Doctors may have a higher demand rate from some patients to be seen by that Doctor.
You can do this by dialing the results and enquiry line, leave your message with the receptionists and she will then pass this to the Doctor/Nurse. Depending on your request the Doctor or the receptionists will return your call.
You can do this either by phoning the appointment line on 0141 531 9570 or in person at the reception desk you can pre-book a Nurses appointment up to eight weeks in advance if you wish.
(Please refer to question further down)
Can I request medication that is not on my repeat list?
The nurse can see you for any of these conditions and services.
Please allow at least 6 weeks before you travel, this will ensure that as far as possible you will be fully inoculated before travelling. You will be asked to complete a form, once this has been completed and given to the receptionist you will be given a date to collect a prescription for your vaccinations, and the receptionist will advise you when your vaccination(s) will be administered by the nurse. It is very important that you complete as much information as possible on the form, you must include your telephone number so the Doctor or Nurse can contact you if they require more information. Travel clinics are nurse lead, please do not arrange an appointment with the Doctor in relation to travel, unless this has been specially arranged for you at the reception desk.
Please request this in writing, and address this to the Practice Nurse C Wing, Woodside Health Centre Barr Street Glasgow G20 7LR enclosing a cheque for £10.00 made payable to Dr Webster and Partners. We charge a fee for this service as our Practice Nurse has to check your medical records for this information. Clerical staff are not permitted to provide this information as they are not qualified to provide a detailed vaccination history for you. It can normally take seven to ten working days to complete your request. Requests must be submitted in writing, so we have a signed request by you for our records.
You can do this by:
Your repeat prescription will be available for collection after two full working days. For example requests made after 6pm, weekends or a public holiday, are actioned by the staff on the next working day, i.e. ordered Saturday, next working day Monday, your prescription will be ready by Wednesday.
Yes, please do so using the same methods as you would for a Repeat Prescription request, the GP will check your request and if approved your prescription will be ready for uplift at the same time as your Repeat medication. If this has not been approved then the receptionist will let you know when you uplift your repeat items, or you maybe contacted by the staff. If your request has not been approved, the Doctor may ask you to arrange an appointment to see him/her to discuss your request further. Please do not use S.A.E. for special medication requests as these may be declined.
Yes, these are located as you enter the building next to the patient toilets.
You can do this by phoning 0141 531 9216.
You can do this by phoning 0141 531 9234.
No, we do not have payment facilities for credit/debit cards. The Practice can only accept Cash or Cheques.
If we are unable to resolve your complaint when you attend the Practice, then you can place this in writing and address this for the attention of the Practice Manager. We will acknowledge your letter, fully investigate your complaint and reply to your letter within 10 working days. You can also arrange an appointment to discuss the matter further with the Practice Manager.
Please place this in writing to the Practice Manager, who will then contact you and explain our procedure. Please bring at least two forms of identification with you.